MikroTik Enterprise TAC:
A New Standard for Network Reliability
Key Features & Benefits
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Priority Technical Assistance
24/7/365 Expert Access: Gain direct, round-the-clock access to a dedicated team of certified MikroTik technical support engineers. Our experts are ready to assist with troubleshooting, configuration, and problem resolution for your entire network fleet.
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Advanced Hardware Replacement
Flexible Service Level Agreements (SLAs): Choose the hardware replacement option that best fits your business needs, from next business day (NBD) delivery to same-day four-hour or even two-hour advance replacement.
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Comprehensive Software & Lifecycle Management
Automate RouterOS Updates and Upgrades: Stay current with the latest software. Access all major and minor RouterOS releases, including critical security patches, new features, and bug fixes, ensuring your network is secure, compliant, and performing at its peak.
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Enhanced Self-Service & Knowledge Sharing
Exclusive Knowledge Base: Access a premium library of documentation, troubleshooting guides, and best-practice configurations developed by our expert support team.
Basic
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Intermediate
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Advanced
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Bronze
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Silver
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Gold
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